Wednesday, August 11, 2010

New Player in the Professional Services Automation space

In a move that's sure to upset the respective apple carts of the two major PSA tool providers, Connectwise and Autotask, Vlad Mazek of OwnWebNow has just announced Shockey Monkey a completely free 'IT Management Platform' that offers many of the core features of its paid competitors.

The sign up process is simple: no waiting for sales people in other time zones to respond to your queries and no confusing pricing structure. You can log on right away and get started within minutes. Vlad says that he has created Shockey Monkey to make IT business management more fun and to give back to the community that has made OwnWebNow a success.

The key features available in the first release are:

  • Client Portal

  • Support Board

  • Client Relationship Management

  • Projects

  • Agreements

  • Tasks & Schedule

  • Service Manager

A pro version is also available starting at a low cost of $49 per month and $9 per month per use. This allows you to use some additional features and remove the ads that appear in the free version. A roadmap for additional paid version features is also available on the Shockey Monkey website.

It will be interesting to see how Shockey Monkey compares to its established paid competitors. Will be keeping an eye on the Shockey Monkey blog for Vlad's unique industry commentary.

Keira McIntosh is the General Manager at Directions Technology - an Australia owned small business providing managed and reliable IT Support in Brisbane. You can also find her on Twitter and Linked In.

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